Privacy Policy
Privacy Policy – CTR Shoes India
At CTR Shoes India, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
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1. Information We Collect
When you use our website, we may collect the following information:
Full Name
Mobile Number
Email Address
Billing & Shipping Address
Payment Information (processed securely via payment gateways)
Device and browser information
Order history and preferences
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2. How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Share order confirmations and tracking updates
Improve website performance and shopping experience
Send promotional offers and discounts (optional)
Prevent fraud and unauthorized transactions
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3. Payment Security
All payments are processed through secure and trusted payment gateway providers. We do not store your debit/credit card details on our servers.
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4. Cookies
Our website may use cookies to improve user experience, remember preferences, and analyze website traffic.
Users may disable cookies through their browser settings if preferred.
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5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with:
Delivery and logistics partners
Payment gateway providers
Government or legal authorities if required by law
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6. Data Protection
We implement appropriate technical and security measures to protect your information against unauthorized access, misuse, or disclosure.
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7. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Delete your information from our records
For such requests, contact us using the details below.
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8. Changes to This Policy
CTR Shoes India reserves the right to update or modify this Privacy Policy at any time. Changes will be updated on this page.
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9. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: ctrshoesindia@gmail.com
Phone: +91 9130303123
Address: Plot No.88 , Sec-16 , Footwear Park , HSIIDC , Bahadurgarh - 124507 ( HR )
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Shipping Policy
Shipping Policy – CTR Shoes India
Thank you for shopping with CTR Shoes India. We aim to deliver your orders safely and on time across India.
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1. Order Processing
Orders are processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
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2. Delivery Timeline
Estimated delivery times:
Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–10 business days
Delivery timelines may vary depending on location and courier availability.
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3. Shipping Charges
Free shipping may be available on selected products or minimum order values.
Applicable shipping charges (if any) will be displayed during checkout.
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4. Order Tracking
Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.
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5. Delivery Delays
Delivery delays may occur due to:
Weather conditions
Public holidays or festivals
Courier partner issues
Natural disasters or unforeseen circumstances
CTR Shoes India shall not be held responsible for delays caused by external courier or logistics services.
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6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delivery failures caused by incorrect or incomplete addresses.
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7. Damaged or Open Packages
If you receive a damaged or opened package:
Do not accept the package if heavily damaged
Contact our support team immediately with photos/videos for assistance
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8. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and products only.
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9. Contact Information
For shipping-related queries, contact us:
Email: ctrshoesindia@gmail.com
Phone: +91 9130303123
Address: Plot No 88, Sec-16 , Footwear Park HSIIDC Bahadurgarh - 124507 (HR)